Account Deletion

This page explains how Murmely users can request deletion of their account and associated personal data.

Last updated: June 18, 2026 Application: Murmely Package: be.huygebaertgabriel.murmely

Summary

Murmely allows users to request account deletion from inside the mobile application. A deletion request can also be sent by email if the user cannot access the application.

Account deletion is irreversible once processed. Some limited data may be retained temporarily where required for security, abuse prevention, moderation, technical logs or legal obligations.

How to request account deletion in the app

Open the Murmely mobile application.
Log in to the account you want to delete.
Go to Profile.
Open the contact section.
Select the account deletion or personal data request reason.
Send the request.

If you cannot access the app

If you cannot log in, you may send a deletion request by email.

Contact: contact@huygebaertgabriel.be

To help identify the account, include the email address or username associated with your Murmely account. Do not send your password.

Data deleted or anonymized

When an account deletion request is processed, Murmely deletes or anonymizes personal data where technically and legally possible, including:

account identifiers such as username and email address;
profile data such as age, biography, social energy, expectations and personality tags;
active authentication data, including refresh tokens and password reset tokens;
contact request data where it is no longer required for processing or documentation;
personal data attached to discussion features where deletion does not conflict with moderation, security or legal requirements.

Data that may be retained temporarily

Some data may be retained for a limited period after a deletion request when it is necessary for legitimate operational, security, moderation or legal reasons.

Technical logs: retained for a maximum of 30 days, unless a longer period is required for security investigation, abuse prevention or legal obligations.
Reports and moderation records: may be retained where needed to investigate abuse, document moderation decisions or protect other users.
Conversation context: may be retained or anonymized where needed to preserve moderation evidence, handle reports or comply with legal requirements.

Processing time

Deletion requests are reviewed and processed within a reasonable period after receipt. If additional verification is needed to confirm account ownership, Murmely may request limited information before processing the request.

Partial deletion requests

Users may also request deletion or correction of specific personal data without deleting the entire account. This can be requested through the same in-app contact flow or by email.

Related privacy information

For more information about what Murmely processes and why, read the Murmely Privacy Policy.